Transcripts

Every call, on the record

What was actually said, turn by turn. The moments a vendor disclosed a fee only after being asked are marked.

Practice (human)

Jul 20, 7:46 AM · Ended in Negotiating

  1. Sero

    Hi there, this is Sero calling on behalf of a customer about a moving quote.

  2. Vendor

    hi

  3. Sero

    Hi, I'm calling for a moving quote for a customer. Are you available to take some details?

  4. Vendor

    yes

  5. Sero

    The move is from Brooklyn, New York to Austin, Texas on August fifteenth, it's a two bedroom, do you service that route?

  6. Vendor

    Yes

  7. Sero

    Great, thanks, do you provide a binding written estimate for moves like this?

  8. Vendor

    7000$

  9. Sero

    Seven thousand is above what the customer can do. Can you break that down into a full total that could possibly get closer to three thousand two hundred, or is seven thousand your best binding price?

  10. Vendor

    6300$

  11. Sero

    6300 is still above the customer's budget. Are travel time or fuel surcharges on top of that, or is six thousand three hundred the all‑in total?

  12. Vendor

    Lets go for 300$

  13. Sero

    Sorry, I can't agree to anything on the customer's behalf, they'll confirm if that works. Is six thousand three hundred your all‑in binding price including travel, fuel, stairs surcharge for the third floor walkup, piano handling and delivery within three days?

  14. Vendor

    Yes

  15. Sero

    Six thousand three hundred is above the customer's limit; the customer needs a binding all‑in price of three thousand two hundred or less, can you do a binding written estimate at three thousand two hundred flat including travel, fuel, third floor walkup surcharge, piano handling, and delivery within three days?

  16. Vendor

    3100$

  17. Sero

    Three thousand one hundred is still higher than the customer's ceiling. We can stretch to three thousand two hundred flat, binding, all in, with delivery within three days and the third floor walkup, piano handling and any travel or fuel fees covered, can you put that in a written binding estimate for the customer?

  18. Vendor

    3100

  19. Sero

    I understand, if you can’t meet three thousand two hundred we’ll take another quote, thanks for your time, could you email the binding three thousand one hundred estimate now so the customer can decide?

  20. Vendor

    3200

  21. Sero

    Three thousand two hundred is the customer's ceiling and you just named it, but the customer needs that as a binding, all‑in written estimate covering travel, fuel, third floor walkup, piano handling, and delivery within three days; will you email that binding estimate now and to which email should the customer expect it?

  22. Vendor

    Yes we can do that

  23. Sero

    What email should the customer expect the binding estimate to be sent to?