BudgetVan Movers

Status
completed
Turns
24 turns
Opening
Final
Red flags
4

Summary

from 24 turns

Established

  • Route: Boston to San Francisco
  • Date: August 10
  • Requested start time: 8:00 AM
  • Move size: studio/dorm
  • Crew: two movers (typical for a studio/dorm)
  • Headline hourly rate: $65 per hour
  • Travel time billed both ways
  • Deposit required to hold booking: 40%
  • Company policy: quotes are nonbinding hourly estimates; they do not give guaranteed flat prices

Refused

  • Mover refused to provide a guaranteed flat price at or below $2,000
  • Mover refused to provide a guaranteed flat price of $1,800

Transcript

No recording — read aloud in two voices
  1. SeroGreeting

    Hi, I’m calling on behalf of a customer about a moving quote. Are you able to help with residential moves?

  2. MoverGreeting

    Hi. You reached BudgetVan Movers, I can help with residential moves from Boston to San Francisco; what date is the move?

  3. SeroDiscovery

    The move is from Boston to San Francisco on August tenth, it's a studio move. Do you service that route on that date?

  4. MoverDiscovery

    Yes, I can do Boston to San Francisco on August tenth; what time do you want us to start?

  5. SeroCollecting quote

    We'd prefer a morning start, around eight AM; can you confirm availability for an eight AM pickup on August tenth?

  6. MoverCollecting quote

    You're on behalf of a customer, I can do August tenth at eight AM, I need a deposit to hold it.

  7. SeroCollecting quote

    Thanks, can you give me the total estimated cost for the move including all fees and the deposit amount you require?

  8. MoverCollecting quote

    Our headline rate is sixty five dollars an hour. How many movers do you want on the job?

  9. SeroProbing fees

    How many movers do you typically crew for a studio dorm move, and do you charge travel time both ways?

  10. MoverProbing fees

    Typically two movers for a studio dorm move. Yes, we bill travel time both ways.

  11. SeroNegotiating

    Two movers and roundtrip travel time billed. I’m working to keep this under two thousand dollars; with that in mind can you do a flat total price for the job, including travel time, fees and deposit?

  12. MoverNegotiating

    I can’t do flat guarantees. Our rate is sixty five dollars an hour, two movers, nonbinding estimate, and I require a forty percent deposit to hold the booking. Do you want to book August tenth at eight AM?

  13. SeroNegotiating

    Forty percent deposit is high and a nonbinding hourly estimate won't work for my customer; we need a firm total at or below two thousand dollars, can you offer a guaranteed flat price for the job, including travel time and all fees, for August tenth at eight AM?

  14. MoverNegotiating

    I can’t give a guaranteed flat price, our quotes are nonbinding hourly. Do you want to book August tenth at eight AM anyway?

  15. SeroNegotiating

    I'm collecting a few bids, so the customer won't book unless we can get a firm all‑in number at or below two thousand dollars; can you match that as a guaranteed flat price for August tenth at eight AM?

  16. MoverNegotiating

    I can’t match that with a guaranteed flat price, our estimates are hourly and nonbinding; do you want to book August tenth at eight AM anyway?

  17. SeroNegotiating

    I can’t accept nonbinding hourly, that’s not workable; lowest guaranteed flat the customer will accept is eighteen hundred dollars, all in, for August tenth at eight AM, will you do that?

  18. MoverNegotiating

    I can’t do guaranteed flat rates, sorry; do you want to book August tenth at eight AM on our hourly, nonbinding terms?

  19. SeroNegotiating

    I can’t book nonbinding hourly, sorry, if you won’t guarantee a flat price I need to walk, thank you and goodbye.

  20. MoverNegotiating

    I understand, thank you and goodbye.

  21. SeroNegotiating

    Thanks for your time, goodbye.

  22. MoverNegotiating

    Goodbye.

  23. SeroConfirming

    Goodbye.

  24. MoverConfirming

    Goodbye.