BudgetVan Movers
- Status
- completed
- Turns
- 24 turns
Summary
from 24 turnsEstablished
- Route: Boston to San Francisco
- Date: August 10
- Requested start time: 8:00 AM
- Move size: studio/dorm
- Crew: two movers (typical for a studio/dorm)
- Headline hourly rate: $65 per hour
- Travel time billed both ways
- Deposit required to hold booking: 40%
- Company policy: quotes are nonbinding hourly estimates; they do not give guaranteed flat prices
Refused
- Mover refused to provide a guaranteed flat price at or below $2,000
- Mover refused to provide a guaranteed flat price of $1,800
Transcript
- SeroGreeting
Hi, I’m calling on behalf of a customer about a moving quote. Are you able to help with residential moves?
- MoverGreeting
Hi. You reached BudgetVan Movers, I can help with residential moves from Boston to San Francisco; what date is the move?
- SeroDiscovery
The move is from Boston to San Francisco on August tenth, it's a studio move. Do you service that route on that date?
- MoverDiscovery
Yes, I can do Boston to San Francisco on August tenth; what time do you want us to start?
- SeroCollecting quote
We'd prefer a morning start, around eight AM; can you confirm availability for an eight AM pickup on August tenth?
- MoverCollecting quote
You're on behalf of a customer, I can do August tenth at eight AM, I need a deposit to hold it.
- SeroCollecting quote
Thanks, can you give me the total estimated cost for the move including all fees and the deposit amount you require?
- MoverCollecting quote
Our headline rate is sixty five dollars an hour. How many movers do you want on the job?
- SeroProbing fees
How many movers do you typically crew for a studio dorm move, and do you charge travel time both ways?
- MoverProbing fees
Typically two movers for a studio dorm move. Yes, we bill travel time both ways.
- SeroNegotiating
Two movers and roundtrip travel time billed. I’m working to keep this under two thousand dollars; with that in mind can you do a flat total price for the job, including travel time, fees and deposit?
- MoverNegotiating
I can’t do flat guarantees. Our rate is sixty five dollars an hour, two movers, nonbinding estimate, and I require a forty percent deposit to hold the booking. Do you want to book August tenth at eight AM?
- SeroNegotiating
Forty percent deposit is high and a nonbinding hourly estimate won't work for my customer; we need a firm total at or below two thousand dollars, can you offer a guaranteed flat price for the job, including travel time and all fees, for August tenth at eight AM?
- MoverNegotiating
I can’t give a guaranteed flat price, our quotes are nonbinding hourly. Do you want to book August tenth at eight AM anyway?
- SeroNegotiating
I'm collecting a few bids, so the customer won't book unless we can get a firm all‑in number at or below two thousand dollars; can you match that as a guaranteed flat price for August tenth at eight AM?
- MoverNegotiating
I can’t match that with a guaranteed flat price, our estimates are hourly and nonbinding; do you want to book August tenth at eight AM anyway?
- SeroNegotiating
I can’t accept nonbinding hourly, that’s not workable; lowest guaranteed flat the customer will accept is eighteen hundred dollars, all in, for August tenth at eight AM, will you do that?
- MoverNegotiating
I can’t do guaranteed flat rates, sorry; do you want to book August tenth at eight AM on our hourly, nonbinding terms?
- SeroNegotiating
I can’t book nonbinding hourly, sorry, if you won’t guarantee a flat price I need to walk, thank you and goodbye.
- MoverNegotiating
I understand, thank you and goodbye.
- SeroNegotiating
Thanks for your time, goodbye.
- MoverNegotiating
Goodbye.
- SeroConfirming
Goodbye.
- MoverConfirming
Goodbye.