Titan Transport

Hi, I’m calling on behalf of a customer about a moving quote; can I get a few minutes?

Thanks for calling on behalf of a customer, I can do a quick quote, what's their moving date? And we offer packing service, crating for TVs, storage in transit, and extra insurance.

The move is from Boston to San Francisco, a studio, on August tenth; do you service that route?

Yes we service Boston to San Francisco, and we offer a base door to door rate of twelve hundred dollars, plus optional packing service, crating for TVs, storage in transit, and extra insurance.

Twelve hundred base is a good start, what would the total estimate be including all mandatory charges, travel fees, and the standard insurance you include?

Base door to door is twelve hundred dollars, mandatory fuel and handling usually add about two hundred, and we include basic valuation up to sixty cents a pound, plus packing service, crating for the TV, storage in transit, and extra insurance.

Is that twelve hundred plus the two hundred fuel and handling a binding estimate or nonbinding?

That’s a nonbinding estimate, binding quotes need an in‑home or video survey and start at thirteen hundred and fifty dollars, and we offer packing service, crating for the TV, storage in transit, and extra insurance.

Thirteen fifty is above my customer's budget, could you do a binding quote for twelve hundred flat if they agree to provide a short video survey?

I’m the mover, I can’t drop the binding floor to twelve hundred, lowest binding starts at thirteen hundred and fifty, but we can do the video survey and waive the travel survey fee; would they do the video now? Also we offer packing service, crating for the TV, storage in transit, and extra insurance.

Thirteen fifty is above their limit; can you do a binding twelve hundred if they agree to flexible dates or an off-peak weekday?

I can’t do binding at twelve hundred even for off peak dates, the firm binding floor stays at thirteen hundred and fifty, but I can waive the travel survey fee and schedule a video survey this week; we also do packing service, crating for the TV, storage in transit, and extra insurance.

I appreciate that, but my customer's cap is two thousand dollars total and we'd like the binding quote as close to twelve hundred as possible; would you accept a binding thirteen hundred flat if we book a weekday slot and pay a deposit after the video survey?

I can do a binding thirteen hundred fifty flat, not thirteen hundred, if they book a weekday and put down the deposit after the video survey; we can add packing service, crating for the TV, storage in transit, and extra insurance.

Thirteen fifty is still above what they can do; would you accept a binding twelve fifty if they book a weekday, pay a deposit after the video survey, and agree to your packing service?

I can’t drop the binding below thirteen hundred fifty, that’s our minimum, but I’ll include waived travel survey fee if they book a weekday and do the video survey, and we offer packing service, crating for the TV, storage in transit, and extra insurance.

Just to confirm the final deal: a binding total of thirteen hundred fifty dollars, includes packing service, crating for the TV, storage in transit, extra insurance, waived travel survey fee, weekday move, crew size and vehicle, what crew size and truck are assigned, and is that a firm binding price?

I’m the mover, not the customer. The binding price is thirteen hundred fifty flat after the video survey, crew size and truck assigned at survey but expect two movers and a 16 foot truck, and we also offer packing service, crating for the TV, storage in transit, and extra insurance.

So just to confirm each point: binding total thirteen hundred fifty dollars, yes?

Yes, binding total is thirteen hundred fifty dollars after the video survey, and we offer packing service, crating for the TV, storage in transit, and extra insurance.

Okay, binding total thirteen hundred fifty after the video survey, included items are waived travel survey fee, packing service and crating for the TV available, storage in transit and extra insurance offered, crew expected two movers with a 16 foot truck to be confirmed at survey, please confirm each of those is correct.

All correct. We’ll confirm two movers and a 16 foot truck at the video survey, binding total thirteen hundred fifty after the video survey; we also offer packing service, crating for the TV, storage in transit, and extra insurance.

Thanks, I’ll have the customer schedule the video survey this week and follow up to book. Goodbye.

Thanks, I’m the mover calling on behalf of a customer, appreciate it, have them schedule the video survey this week and we’ll lock the binding thirteen hundred fifty after that; we also do packing service, crating for the TV, storage in transit, and extra insurance.