Harbor Relocation

Hi, I'm calling on behalf of a customer about a moving quote. Can you help me with that?

Yes, I can help you with that on behalf of your customer; what's the pickup date?

The move is from Boston to San Francisco on August tenth, studio belongings only, dorm room items; do you service that route?

Yes, we service Boston to San Francisco for August tenth; what's the pickup address?

The customer will provide the address directly; for now can you give a total estimate for a studio of dorm-room belongings moving Boston to San Francisco on August tenth, please?

You're calling on behalf of a customer. For a studio of dorm items Boston to San Francisco on August tenth, our binding estimate is nine hundred ninety five dollars plus a nonrefundable two hundred dollar deposit payable at booking, and standard valuation coverage is included up to sixty cents a pound per article unless you upgrade; do you want me to hold that date for a deposit?

Two quick questions about fees: is that nine hundred ninety five all‑in or do you charge travel time or minimum hours, and is fuel surcharge extra?

That nine hundred ninety five is the binding freight charge for the move, travel time and minimums are included in that price, but we require the two hundred dollar nonrefundable deposit and a standard fuel surcharge that varies with market, right now it's seventy five dollars; do you want me to hold August tenth with the deposit?

Thanks. That's higher than the customer can do. We can do a firm $700 total including any fuel surcharge and deposit, payable at booking, and we can confirm the exact address later, can you do $700 all-in for August tenth?

I can meet you halfway. I’ll take seven seventy five all in, including deposit and fuel, if you’ll book now for August tenth. Is that acceptable?

Seven seventy five is above the customer's limit. We can do seven hundred all-in, payable at booking; if you won't take that we'll go with another quote. Is $700 all-in acceptable?

I can’t do seven hundred all in, lowest I can go is seven twenty five all in with the deposit, will you book August tenth at seven twenty five?

Seven twenty five is still above the customer's budget. We can do seven hundred flat, payable at booking; if you can't accept that I'll go with another quote. Can you do $700 all-in for August tenth?

I can’t take seven hundred all in, my final bottom is seven ten if you pay now; do you want me to hold August tenth at seven ten?

I can't go above seven hundred; if seven ten is your best, we'll need to take another quote, thanks, goodbye.

Understood. Sorry we couldn't make the numbers work. Goodbye.

Thank you, goodbye.

Goodbye and good luck with the move.